TCF Objective Statement
The Directors and Senior Management of Houselogic are committed to ensuring that the principle of treating customers fairly is applied in all areas of our day to day business activities.
- In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:
- Protect the interests of our customers from possession through to sale.
- Meet and exceed the needs of each customer by offering a transparent, efficient and professional service.
In order to achieve this we…
- Ensure all staff and contractors receive comprehensive, relevant training.
- Ensuring that customer complaints are assessed fairly, promptly and impartially.
- Encourage staff and contractors to recommend improvements to service following customer complaints.
- Routine monitoring of TCF as part of our staff and contractor meetings enabling us to assess our TCF performance.